No cancellations or changes are allowed within 48 hours of your appointment. Late cancellations or no shows will incur a fee equal to 50% of the booking.

A confirmation SMS will be sent out 4 days prior to your appointment. If you need to cancel/reschedule your appointment please call 03 9939 9028 or email us. If we do not receive confirmation from your SMS within 48 hours of your appointment it will be automatically cancelled.

Please be advised that Cocolocks reserves the right to charge a 50% deposit prior to securing your next appointment for ALL late cancellations or no shows.

We DO NOT take bookings or provide quotes via social media or email. Please phone the salon to book in for a 1-on-1 consultation (see below). All prices are in $AUD including GST and are subject to change without notice.

Thank you for understanding.


Cocolocks offers personalised 1-on-1 consultations to navigate which service is best for your hair. All consultations will incur a $20 deposit which is fully redeemable upon securing your first booking (excluding products). If you are seeking a consultation with one of our stylists you must phone the salon on 03 9939 9028 to schedule an appointment. No shows and late arrivals will forfeit their deposit as this fee is non refundable.


All products will be shipped via registered Australia Post. Orders which are in stock will be dispatched within 2 business days of receiving confirmation of payment. Receive FREE standard postage on all orders $50 and over (within Australia). A flat rate of $10 per shipment is applied for all orders under $50.

Cocolocks holds no responsibility for damage or loss of orders once dispatched.


Cocolocks entitles you to a refund, exchange or credit whereby the product ordered online is faulty or the incorrect item is received. Subject to the above circumstances all hair extensions, brushes and hair accessories are non-refundable due to hygiene reasons. Refunds DO NOT apply to in salon hair services.  Please select all haircare products and accessories carefully as we do not refund for change of mind.

All returns are to be sent to:

Cocolocks 148 Warrigal Road Oakleigh VIC 3166

For online purchases refunded in store, your refund will be made to the original payment method, except PayPal and Afterpay payments which will be refunded to your Credit/Debit card. If you wish to be refunded via your original payment method of PayPal or Afterpay please email with your confirmation order number and reason for returning your item.