SALON & APPOINTMENT POLICY

A confirmation SMS will be sent 4 days prior to your appointment. If you do not receive an SMS or you need to cancel/reschedule your appointment please call 03 9939 9028 or email us. If we do not receive confirmation from your SMS within 48 hours of your appointment it is no longer available and may incur a cancellation fee. Please be advised that Cocolocks reserves the right to charge a $100 deposit for late cancellations or no shows prior to securing your next appointment.

We DO NOT take bookings or provide quotes via social media or email. Please phone the salon to book in for a 1-on-1 consultation (see below). All prices are in $AUD including GST and are subject to change without notice.

CONSULTATIONS

Cocolocks offers personalised 1-on-1 consultations to navigate which service is best for your hair. All consultations will incur a $20 fee which is fully redeemable upon securing your first booking (excluding products). If you are seeking a consultation with one of our stylists you must phone the salon on 03 9939 9028 to schedule an appointment. No shows and late arrivals will forfeit their deposit as this fee is non refundable.

SHIPPING & DELIVERY

All products will be shipped via registered Australia Post. Orders which are in stock will be dispatched within 2 business days of receiving confirmation of payment. Receive FREE standard postage on all orders $50 and over (within Australia). A flat rate of $10 per shipment is applied for all orders under $50.

Cocolocks holds no responsibility for damage or loss of orders once dispatched.

ONLINE RETURNS POLICY

Cocolocks entitles you to a refund, exchange or credit whereby the product ordered online is faulty or the incorrect item is received. Subject to the above circumstances all hair extensions, brushes and hair accessories are non-refundable due to hygiene reasons. Refunds DO NOT apply to in salon hair services.  Please select all haircare products and accessories carefully as we do not refund for change of mind.

All returns are to be sent to:

Cocolocks 148 Warrigal Road Oakleigh VIC 3166

For online purchases refunded in store, your refund will be made to the original payment method, except PayPal and Afterpay payments which will be refunded to your Credit/Debit card. If you wish to be refunded via your original payment method of PayPal or Afterpay please email info@cocolocks.com.au with your confirmation order number and reason for returning your item.

apterpay2